BUY now pay later

Want to update your wardrobe but strapped for cash? Klarna is a payment method which allows you to try before you buy! This means that you can place an order, try the items on, and return any unwanted items without having the money taken out of your account. You would then only pay for the items that you keep. It’s great if you just can’t wait till pay day! Please note Klarna is only valid to use in the UK.

Pay later gives you 30 days to pay once your order has been shipped. No fees, no interest.

* Please note, your credit score will be affected if you don’t pay Klarna for your order.

FREQUENTLY ASKED QUESTIONS

 

WHO IS KLARNA AVAILABLE TO?

Currently, pay Later with Klarna is only available to all customers with a billing and delivery address registered in the UK. You have it be over 18 and have a UK bank account.

HOW DO I SET UP KLARNA? 

In order to set up Klarna, to pay for your new Dead Legacy purchase, you’ll need to provide your mobile number. This is because Klarna may need to contact you.

We will also need your email address so that Klarna can send your payment statement. It’s important that you provide the correct details otherwise you won’t receive the relevant payment information.

WHY SHOULD I USE KLARNA?

  • All orders shipped immediately.
  • Try your items on. Return the ones which just don’t make the cut. Only pay for what you love.
  • Pay for your order within 30 days after it’s been shipped.
  • Klarna will email you on how to pay.
  • No interest and no fees!

WHAT HAPPENS AFTER I PLACE MY ORDER?

Once you’ve placed your order using Klarna, you’ll receive an email from them within 2 days with payment instructions. You’ll then have 30 days to complete the payment online. You can pay at your convenience, with no extra cost via credit or debit card. You’ll then receive a reminder two days before your payment is due, and you’ll also receive email reminders.

WHAT HAPPENS IF I DON’T PAY MY STATEMENT?

Payment is due 30 days after the item is shipped. To help you pay on time, you’ll be sent a reminder email two days before payment is due – and, if very late, we’ll also send you a text or letter. Please note, your credit score will be affected if you don’t pay Klarna for your order.

CAN I PAY WITH KLARNA?

You are able to pay using Klarna via credit card or debit card.

WILL YOU RUN A CREDIT SEARCH AGAINST ME WHEN I USE PAY LATER WITH KLARNA?

No – neither Klarna or ASOS run credit searches against you that could impact your credit rating. Klarna may run enquiries, however these won’t affect your credit scoring.

WHY HAS KLARNA DECLINED MY ORDER?

If you have any trouble placing an order with Klarna, it could be due to one of the following reasons:

Problem: Klarna may have rejected your application to pay on account.

Solution: We would recommend choosing another type or payment or placing an order for a smaller amount.

Problem: Klarna may not have been able to check your details using the billing address that you’ve provided.

Solution: You’ll need to make sure that your billing address is the same address that your bank/credit cards are registered to.

Problem: You may have outstanding payments on previous Klarna statements.

Solution: Once these are paid off, try Pay Later with Klarna again. If you’ve recently paid off outstanding statements, please allow 24 hours before trying to pay through Klarna again.

Problem: Your payment has been declined.

Solution: You may have missed a require field at the checkout or if you haven’t used Klarna before and you’re shipping to a different address to your billing address, the payment may be declined.

Please note that Klarna are an independent payment company and Dead Legacy have no influence over whether your payment with Klarna is accepted or not. If you have any trouble with your order, please contact Klarna Customer Service.